The time period for returns, exchanges, and warranties on purchases made prior to December 23, 2020 has now expired.  All return requests, exchange requests, and warranty requests will no longer be accepted as the window is now closed. 

Any merchandise mailed to Olloclip from prior purchases will not be received and may be lost or returned to the original sender.

[back]

Back to Support

[hero-title]

Returns & Exchanges

[hero-image]

[hero-buttons]

Contact Us

[hide-jump-to]

yes

[jump-section-regular-8]

Care & Maintenance

We recommend keeping your device and olloclip products free of all debris and foreign particles to prevent any damage to either product. olloclip products will not damage your device. However, debris and foreign particles that come between your olloclip product and device could cause damage. Prior to putting your olloclip product on your device, use a soft, lint-free cloth to clean your device. It is also recommended that you ensure there is not any debris or foreign particles on the olloclip product itself. Placing an olloclip product on a device with a broken front or rear glass may cause pieces of glass to become embedded into the olloclip product and could cause damage to devices with which the olloclip product is subsequently used.

[jump-section-regular-9]

Warranty Information

30 Day Warranty: We provided a 30 Day Limited Warranty for all olloclip products. They are guaranteed to be free from defects in materials and craftsmanship under normal use for a period of 30 days from the original date of purchase. At the sole discretion of olloclip, any defective product will be repaired or replaced with the same or an equivalent product. All original olloclip products must be purchased directly from olloclip.com to be eligible for and covered under the 30 Day Limited Warranty. A sales receipt from your original purchase at olloclip.com is required. 

Exclusions: Our 30 Day Limited Warranty does not cover misuses, accidental damage, or abuse. Any damage caused by alterations made to an olloclip product or by using the olloclip product for other than its intended use is not covered under warranty. Damage to any non-olloclip product is excluded with any limitation. Shipping charges associated with returning any product for warranty service are not covered under the 30 Day Limited Warranty.