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Frequently Asked Questions



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Will the Multi-Device Clip fit my device?

Let's find out! You can find our compatibility list for the Multi-Device Clip HERE.


Will my iPhone X clip or lenses work with iPhone XS, XS Max or XR?

Due to technical variation between devices, the iPhone X clip will not fit the new iPhone XS, XS Max or XR. Solutions for those devices are available HERE, and all Connect X lenses are compatible. 


Can I use my olloclip Telephoto lens with iPhone's Telephoto camera?

The olloclip Telephoto 2X Lens available for iPhone X, iPhone 8 Plus or iPhone 7 Plus will work over the Telephoto camera on the respective iPhone. Follow these two easy steps.

1. Place your olloclip Telephoto 2X Lens over the iPhone’s built-in Telephoto camera. 

2. Open the camera app on your iPhone and at the bottom of the screen, select “Portrait Mode.”

Note: If the olloclip Telephoto lens is placed over the iPhone’s camera but you have selected the default, “Photo Mode” or any other camera mode, your iPhone will have a black screen. Select “Portrait Mode” and enjoy!

You must have an olloclip Telephoto Lens and clip compatible with your device.

Click HERE to watch our YouTube video to learn more about using your olloclip Telephoto or Macro lens.

olloclip recommends using ProCamera by Cocologics for additional functionality with your telephoto lenses. Click HERE to learn more about using ProCamera by Cocologics. 


Will my iPhone 8/7 lenses work with iPhone X, XS, XS Max or XR?

The lens mount for iPhone 8/7 is not compatible with our iPhone X, XS, XS Max or XR clips.


Can I use a screen protector with an olloclip lens?

Our newest designs (iPhone XR, XS, XS Max, X and Multi-Device) are screen protector compatible. Previous generation iPhone, iPad and iPod Touch olloclip lens systems were designed to be used without a screen protector. While some thin screen protectors may work, we cannot recommend any specific brands or guarantee compatibility.


Can I use the flash on my device with an olloclip lens?

olloclip lenses take amazing pictures with available light. Our lenses are not designed to work with a mobile device’s built-in flash. If you would like to use your on-board flash, remember to first remove your olloclip lens.


Is my case compatible with an olloclip lens?

Phone specific olloclip clips (iPhone XR, XS, XS Max, X, 8/7, 8/7 Plus, SE) were designed to work with a naked, caseless mobile device. Our Multi-Device Clip is compatible with most thin cases. We’ve also designed Slim Case to allow you to instantly clip on an olloclip lens without removing your case.


How do I use my olloclip lens?

Please visit our User Guides section to learn how to use your lens.



Will my olloclip lens work with Instagram, Camera+ or my favorite photo/video app?

Yes! All olloclip lenses work with your favorite apps in photo and video mode, especially Instagram.

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FAQ 2021 Version

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