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iPhone X Mobile Photography Box Set $99.99

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Connect X Fisheye + Macro Lenses – Connect X $44.99

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Suggested Products

iPhone X Mobile Photography Box Set $99.99

iPhone X Slim Case $29.99

Connect X Fisheye + Macro Lenses – Connect X $44.99
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Back to Support

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Frequently Asked Questions

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Contact Us

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Can I use my olloclip Telephoto lens with iPhone's Telephoto camera?

The olloclip Telephoto 2X Lens available for iPhone X, iPhone 8 Plus or iPhone 7 Plus will work over the Telephoto camera on the respective iPhone. Follow these two easy steps.

1. Place your olloclip Telephoto 2X Lens over the iPhone’s built-in Telephoto camera. 

2. Open the camera app on your iPhone and at the bottom of the screen, select “Portrait Mode.”

Note: If the olloclip Telephoto lens is placed over the iPhone’s camera but you have selected the default, “Photo Mode” or any other camera mode, your iPhone will have a black screen. Select “Portrait Mode” and enjoy!

You must have an olloclip Telephoto Lens and clip compatible with your device.

Click HERE to learn more about using your olloclip Telephoto or Macro lens.

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Will my iPhone 8/7 lenses work with iPhone X?

The lens mount for iPhone 8/7 is not compatible with our iPhone X clip. We can convert them to be iPhone X compatible for $20 per lens. Contact us to learn how. 

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Can I use a screen protector with an olloclip lens?

Our newest design for iPhone X is screen protector compatible. Previous generation iPhone, iPad and iPod Touch olloclip lens systems were designed to be used WITHOUT a screen protector. While some thin screen protectors may work, we cannot recommend any specific brands or guarantee compatibility.

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Can I use the flash on my device with an olloclip lens?

olloclip lenses take amazing pictures with available light. Our lenses are not designed to work with a mobile device’s built-in flash. If you would like to use your on-board flash, remember to first remove your olloclip lens.

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Is my case compatible with an olloclip lens?

All olloclip lenses are designed to work with a naked, caseless mobile device. However, we’ve designed Slim Case to allow you to instantly clip on an olloclip lens without removing your case.

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How do I use my olloclip lens?

Please visit our User Guides section to learn how to use your lens.

 

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Will my olloclip lens work with Instagram, Camera+ or my favorite photo/video app?

Yes! All olloclip lenses work with your favorite apps in photo and video mode, especially Instagram.

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What are the business hours at olloclip HQ?

Our business hours are Monday-Friday, 9am-5pm PST. Click HERE to contact us.

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How can I return or exchange an order?

You may return or exchange an item within 14 days. Please include the original packing slip and packaging if available. We strongly recommend using a shipping method with tracking.

olloclip Returns
olloclip, LLC.
19655 Descartes
Foothill Ranch, CA 92610

Returns and exchanges are typically processed within 3-4 business days of receipt. Please allow several business days for credits to be posted to your account. You will receive an email once your return or exchange has been processed.

Questions regarding returns/exchanges can be sent to support@olloclip.com

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How can I track my order?

You will receive an email confirmation when your order has been placed. Once your order has shipped, you will receive an email with tracking information.

Please make sure to check your junk/spam folder if you do not see the messages. We also recommend using an email address that you check regularly. 

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How To Clip

Watch how to clip our lens to your phone

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