Returns & Exchanges
Need to return something?
We hope you are pleased with your merchandise. However, if you are not completely satisfied, simply return your purchase within 14 days for an exchange or refund of the full purchase price + tax (shipping not included). Please note that products must be in original condition, with no scratches to the lenses, barrels, or the clip, and must be shipped in the original packaging.
At this time we do not provide prepaid return labels. Customers are responsible for any return postage.
- Head on over to your Order History
- Click on the 'Return' under actions that corresponds to your 'Order Number' that you wish to return.
- Click on the corresponding ‘Order Number’ for the return.
- Specify your reason for returning your order and click Request Return.
- A Return Authorization (RA) number will be automatically provided to you. You must obtain a Return Authorization (RA) number to complete your return. If your purchase is older than 14 days, you will need to call customer service at the phone number above
Please Note: If the return package of the original merchandise is not received within 30 days of receiving the Return Authorization (RA) number, your return will be canceled and refund will not be issued.
We provide a One Year Limited Warranty for all original olloclip products. All original olloclip products are warranted to be free from defects in materials and craftsmanship under normal use for a period of one year from the original date of purchase. At the sole discretion of olloclip, any defective product will be repaired or replaced with the same or an equivalent product. All original olloclip products must be purchased directly from olloclip or from an authorized reseller to be eligible for and covered under the One Year Limited Warranty. A sales receipt from the original olloclip authorized reseller is required for warranty service.
Our One Year Limited Warranty does not cover misuse, accidental damage, or abuse. Any damage caused by alteration to an olloclip product or by using the olloclip product for other than it’s intended use is not covered under warranty. Damage to any non-olloclip product is excluded without any limitation. Shipping charges associated with returning any product for warranty service are not covered under the One Year Limited Warranty.