Frequently Asked Questions
- Can I use my olloclip Telephoto Lens with iPhone's Telephoto camera?
- Will my iPhone 6/6s or 6/6s Plus lens work with my new iPhone 7 or 7 Plus?
- What is included with an olloclip lens set?
- How do I use my olloclip lens?
- Are olloclip lenses difficult to use?
- Can I use the flash on my device with an olloclip lens?
- Can I use a screen protector with an olloclip lens?
- Is my case compatible with an olloclip lens?
- Will the olloclip work with my Otterbox or any other heavy-duty case?
- What are olloclip lenses made of?
- Will my olloclip lens work with Instagram, Camera+ or my favorite photo/video app?
- Will the olloclip function differently in Camera vs. Video Mode?
- What does the olloclip name mean?
- What are the business hours at olloclip HQ?
- How can I return or exchange an order?
- How can I track my order?
- How do I know if I’m getting an authentic olloclip product?
- What can I do if I have received a counterfeit?
Can I use my olloclip Telephoto lens with iPhone's Telephoto camera?
The olloclip Telephoto 2X Lens available for iPhone X, iPhone 8 Plus or iPhone 7 Plus will work over the Telephoto camera on the iPhone X, iPhone 8 Plus or iPhone 7 Plus. Follow these two easy steps.
1. Place your olloclip Telephoto 2X lens over the iPhone’s built-in Telephoto camera. The iPhone X clip identifies the telephoto camera with a "T".
2. Open the camera app on your iPhone and at the bottom of the screen, select “Portrait Mode.”
Note: If the olloclip Telephoto lens is placed over the iPhone’s camera but you have selected the default, “Photo Mode” or any other camera mode, your iPhone will have a black screen. Select “Portrait Mode” and enjoy!
The olloclip Telephoto lens for iPhone X only works with iPhone X. The olloclip Telephoto lens for iPhone 8 Plus / 7 Plus only works with iPhone 8 Plus / 7 Plus.
Click HERE to learn more about using your olloclip Telephoto or Macro lens.
Will my iPhone 6/6s or 6/6s Plus lens work with my new iPhone 7 or 7 Plus?
No. olloclip lens kits for iPhone 6/6s or 6/6s Plus are NOT compatible with the new iPhone 7 or 7 Plus. Only lenses designed for the new iPhone 7 or 7 Plus will be compatible with the new device. To avoid damage to your device do not attempt to put non-compatible lenses on your iPhone.
What is included with an olloclip lens set?
olloclip lens sets for iPhone 7 include: A lens set, lens caps, pendants and a microfiber cleaning cloth. iPhone 6 lens sets include: A lens set, lens caps, pendants and a microfiber carrying/cleaning pouch. All other olloclip lens sets include: A lens set, lens caps and a microfiber carrying/cleaning pouch. Some lens sets include additional accessories such as pendants and iPod Touch adapters.
How do I use my olloclip lens?
Please visit our User Guides section to learn how to use your lens.
Are olloclip lenses difficult to use?
olloclip lenses easily clip on to your mobile device and align over the camera. The camera autofocuses through the olloclip lens making it simple to get the shot you want, anytime you want.
Can I use the flash on my device with an olloclip lens?
olloclip lenses take amazing pictures with available light. Our lenses are not designed to work with a mobile device’s built-in flash. If you would like to use your on-board flash, remember to first remove your olloclip lens.
Can I use a screen protector with an olloclip lens?
Our newest design for iPhone X is screen protector compatible. Previous generation iPhone, iPad and iPod Touch olloclip lens systems were designed to be used WITHOUT a screen protector. While some thin screen protectors may work, we cannot recommend any specific brands or guarantee compatibility.
Is my case compatible with an olloclip lens?
All olloclip lenses are designed to work with a naked, caseless mobile device. However, we’ve designed Slim Case to allow you to instantly clip on an olloclip lens without removing your case.
Will olloclip lenses work with my Otterbox or any other heavy-duty case?
There are 1,000’s of cases on the market and it would be impossible to design a solution that works with all of them or even most of them. If you prefer to use a case with your iPhone or iPod touch, our olloCase or Quick-Flip Case are the recommended solutions. We do also currently offer a lens system compatible with the Otterbox Universe Case System for iPhone 6.
What are olloclip lenses made of?
olloclip lenses use premium multi-element, coated ground glass optics and aircraft grade aluminum.
Will my olloclip lens work with Instagram, Camera+ or my favorite photo/video app?
Yes! All olloclip lenses work with your favorite apps in photo and video mode, especially Instagram.
Will olloclip lenses function differently in Camera vs. Video Mode?
If you are using the native Apple Camera App, you have the option of shooting in ‘Photo’ or ‘Video’ modes. olloclip lenses work in both modes. Keep in mind; the Apple Camera App crops the frame when in video mode.
When using the fisheye you may notice that the classic vignetting of the image is cropped. Not to worry, your olloclip lens still offers the same rounded effect and wide-views. At this time, there is not a way to disable the cropping when in Video mode on iOS devices.
What does the name olloclip mean?
The word ‘ollo’ means eye, and it comes from the Galician language spoken in Northwest Spain. The second part, ‘clip’, comes from our patented design, which allows our lenses to come on and off your mobile device instantly. We also think it looks nice and flows well when spoken.
What are the business hours at olloclip HQ?
Our business hours are Monday-Friday, 9am-5pm PST.
We keep things moving along swiftly during business hours but are not here to process orders or answer emails during non-business hours.
How can I return or exchange an order?
You may return or exchange an item within 14 days. Please include the original packing slip and packaging if available. We strongly recommend using a shipping method with tracking.
Foothill Ranch, CA 92610
Returns and exchanges are typically processed within 3-4 business days of receipt. Please allow several business days for credits to be posted to your account. You will receive an email once your return or exchange has been processed.
Questions regarding returns/exchanges can be sent to firstname.lastname@example.org
How can I track my order?
You will receive an email confirmation when your order has been placed. Once your order has shipped, you will receive an email with tracking information.
Please make sure to check your junk/spam folder if you do not see the messages. We also recommend using an email address that you check regularly.
How do I know if I’m getting an authentic olloclip product?
Apparently, the old adage is true: imitation is the sincerest form of flattery. Because we have seen counterfeit olloclip products being sold, primarily on websites like Amazon and eBay, we caution against buying from these sites.
While they have used our product images and may look like the real thing — counterfeit lenses are made from cheap, inferior materials. Even the packaging may be very similar to ours. The only way to really be sure you’re getting the real thing is to order the product from olloclip directly, or one of our resellers listed on our website.
For more information, please check out our Counterfeits page.
What can I do if I have received a counterfeit?
Many marketplaces, (where a lot of counterfeit products are sold) offer guarantees. For example, Amazon offers you an A to Z guarantee to get a full refund without having to return the counterfeit product. If the purchase was made using PayPal, then you can request PayPal to refund the money if you make a claim. If you purchased through a dedicated website selling counterfeits, raise the concern directly and ask to return the product for a full refund.