Frequently Asked Questions
- What is included with an olloclip lens?
- How do I use my olloclip lens?
- Are olloclip lenses difficult to use?
- Can I use the flash on my device with an olloclip lens?
- Can I use a screen protector with an olloclip lens?
- Is my case compatible with an olloclip lens?
- Will the olloclip work with my Otterbox or any other heavy-duty case?
- What are olloclip lenses made of?
- Will my olloclip lens work with Instagram, Camera+ or my favorite photo/video app?
- Will the olloclip function differently in Camera vs. Video Mode?
- What does the olloclip name mean?
- What are the business hours at olloclip HQ?
- How can I return or exchange an order?
- How can I track my order?
- How do I know if I’m getting an authentic olloclip product?
- What can I do if I have received a counterfeit?
What is included with an olloclip lens?
Each olloclip lens kit includes: an olloclip lens, lens caps and a microfiber carrying/cleaning bag. Some lenses may include additional accessories such as iPod Touch adapters.
How do I use my olloclip lens?
Please visit our User Guides section to learn how to use your lens.
Are olloclip lenses difficult to use?
olloclip lenses easily clip on to your mobile device and align over the camera. The camera autofocuses through the olloclip lens making it simple to get the shot you want, anytime you want.
Can I use the flash on my device with an olloclip lens?
olloclip lenses take amazing pictures with available light. Our lenses are not designed to work with a mobile device’s built-in flash. If you would like to use your on-board flash, remember to first remove your olloclip lens.
Can I use a screen protector with an olloclip lens?
olloclip lenses were designed to be used without a screen protector. While some thin screen protectors may work, we can not recommend any specific brands or guarantee compatibility.
Is my case compatible with an olloclip lens?
All olloclip lenses are designed to work with a naked, caseless mobile device. However, we’ve designed olloCase and the Quick-Flip Case to allow you to instantly clip on an olloclip lens without removing your case.
Will olloclip lenses work with my Otterbox or any other heavy-duty case?
There are 1,000’s of cases on the market and it would be impossible to design a solution that works with all of them or even most of them. If you prefer to use a case with your iPhone or iPod touch, our olloCase or Quick-Flip Case are the recommended solutions.
What are olloclip lenses made of?
olloclip lenses are made from aircraft grade aluminum and precision-ground, coated glass optics.
Will my olloclip lens work with Instagram, Camera+ or my favorite photo/video app?
Yes! All olloclip lenses work with your favorite apps in photo and video mode, especially Instagram.
Will olloclip lenses function differently in Camera vs. Video Mode?
If you are using the native Apple Camera App, you have the option of shooting in ‘Photo’ or ‘Video’ modes. olloclip lenses work in both modes. Keep in mind; the Apple Camera App crops the frame when in video mode.
When using the fisheye you may notice that the classic vignetting of the image is cropped. Not to worry, your olloclip lens still offers the same rounded effect and wide-views. At this time, there is not a way to disable the cropping when in Video mode on iOS devices.
What does the name olloclip mean?
The word ‘ollo’ means eye, and it comes from the Galician language spoken in Northwest Spain. The second part, ‘clip’, comes from our patented design, which allows our lenses to come on and off your mobile device instantly. We also think it looks nice and flows well when spoken.
What are the business hours at olloclip HQ?
Our business hours are Monday-Friday, 9am-5pm PST.
We keep things moving along swiftly during business hours but are not here to process orders or answer emails during non-business hours.
How can I return or exchange an order?
You may return or exchange an item within 14 days. Please include the original packing slip and packaging if available and write a note explaining the reason for the return or exchange. We strongly recommend using a shipping method with tracking.
16291 Gothard Street Huntington Beach CA 92647
Returns and exchanges are typically processed within 3-4 business days of receipt. Please allow several business days for credits to be posted to your account. You will receive an email once your return or exchange has been processed.
Questions regarding returns/exchanges can be sent to firstname.lastname@example.org
How can I track my order?
You will receive an email confirmation when your order has been placed. Once your order has shipped, you will receive an email with tracking information.
Please make sure to check your junk/spam folder if you do not see the messages. We also recommend using an email address that you check regularly.
How do I know if I’m getting an authentic olloclip product?
Apparently, the old adage is true: imitation is the sincerest form of flattery. Because we have seen counterfeit olloclip products being sold, primarily on websites like Amazon and eBay, we caution against buying from these sites.
While they have used our product images and may look like the real thing — counterfeit lenses are made from cheap, inferior materials. Even the packaging may be very similar to ours. The only way to really be sure you’re getting the real thing is to order the product from olloclip directly, or one of our resellers listed on our website.
For more information, please check out our Counterfeits page.
What can I do if I have received a counterfeit?
Many marketplaces, (where a lot of counterfeit products are sold) offer guarantees. For example, Amazon offers you an A to Z guarantee to get a full refund without having to return the counterfeit product. If the purchase was made using PayPal, then you can request PayPal to refund the money if you make a claim. If you purchased through a dedicated website selling counterfeits, raise the concern directly and ask to return the product for a full refund.